As I tweeted this morning, Alan Wolk more-or-less read my mind today with this post titled Interaction Burnout. He gets into what I call “bad metrics” here
Much of this unnecessary patter is due to the unrealistic expectations brands (and the agencies and consultants that enable them) have for social media. Where, in a misguided quest for easily understood metrics, success has come to mean x number of Twitter followers or y number of Facebook Fan Page updates each month
This is something that drives me nuts. Social media marketing is, at its core, marketing. It’s goal is to increase sales, sign-ups, usage, etc.. Move the needle. As Alan mentions, these metrics are easy, and that’s what makes them benchmarkable, but in the end, do they really matter?
Later in the post, he’ mentions a few things companies undertaking social efforts need to understand. My favorite:
You need to find one particular area of social media you feel comfortable with – which might just be a blog or a YouTube channel — and concentrate on being really, really good at that, especially if it makes sense in terms of who your customers are.
So many people spread themselves too thin. Don’t waste 5 hours a week developing an executing your Twitter strategy if you only have a few customers there. It doesn’t matter if you’re getting “You Need to Be On Twitter!” in every newsletter and journal you get. If it’s not right, don’t waste time.

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