Business is NOT war. No matter how tough your office is, or no matter how kick-ass-and-take-names your work environment might be, it’s not combat. Today, a great business has more in common with the Linux community or Wikipedia than the 101st Airborne.

It looks as though Bob Phillips and California Tortilla found the answer to the questions in my last post – the right people. In response to me, Bob writes “In our experience the vast majority of customers and employees want to do the right thing.” (check out the rest of his comments here) And that’s [...]

I’ve been known to play devil’s advocate from time to time, and this post it no different. Let me say up front that I largley agree with Seth Godin on the Rock, Paper, Scissors promotion and Andrew Barbaccia makes a good point too, but there’s a big part of human nature that neither of these [...]

Seth Godin is remarkable. Check out this post. My first reaction to great ideas like this from Godin is usually “Wow. I should start doing this right now.” But the problem is that this idea isn’t a hot tip I got from him at a dinner party or on the train or in a meeting. [...]