In a post that should be required reading for any digital marketer, Alan Wolk tells everyone, “Your Brand Is Not My Friend“. He maintains that unless your brand is a “Prom King” (coolest kid in school, market leader, etc.) that most people don’t want a relationship with you. So please Folgers, stop trying to friend him up on Facebook! I agree with most of Alan’s post, and even came to a slightly similar conclusion myself in an earlier post. But it goes a little deeper than that.

Regardless of how cool your brand is, and how fanatical your fans are, the bottom line is that no one cares about your brand more than you do.

Now, I hear you out there going “Hey, wait a minute! What about the notoriously rabid Apple fanboys? Or the Zune guy? How about the Makers Mark Ambassadors, or Fiskateers, etc. etc.”

I know those are only a handful of examples, but think about it. Who do you think cares more about Makers Mark? One of their loyal fans in the Ambassador program or someone who’s last name is Beam? Same deal with the Fiskateers. I know they love those scissors and all the other products they make for scrap booking, but I’m sure that the Fiskar brand is more important to their CEO or Founder. The Zune Guy? We all know how that ended. And then Apple, with its fans that hold the brand in some sort of (almost creepy) holy regard. Who do you think Apple matters more to? The guy who never leaves his house without his iPod and MacBook or Steve Jobs?

My money’s on Jobs.

And this all means that you cannot hire an agency/consultant to do your social media for you. They can teach you, they can guide you, they can help you get started, they can participate, but that’s where it ends. The ownership has to be on your end. Because no matter how smart, your account manager doesn’t have those years of experience in the kayak industry that you do. They don’t understand the competitive landscape for protein powder or sneakers like you. Social media is all about connection, and if it’s not actually you out there connecting, then what good is it? If I’m a lifelong backpacker, I want to hear from your product manager who is out there testing your new packs on trails, not your consultant who tells you the best way to get outdoorsy links.

There is no quick way to be really successful in social media. Hiring someone else to do all your other dirty work or the thing “you don’t have time for” isn’t the answer. You have to care, because if you don’t no one else will.